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FAQ Category

FAQ

  • Q How do you support agent?

    A 1)We offer low agent price to improve competitive power for our agent
    2)Free Bonus,such as spareparts,Ink or paper(Optional)
    3)Exhibition Support
  • Q How about Aftersale Service?

    A 1)We offer to door installtion and traning (Customer pay ticket, room and board)
    2)On line support (By Teamview)
    3)Customer can send engineer to our factory for traning (Free training)
  • Q What is the warranty?

    A 1year for machine body,3month for spareparts which have contact with Ink,printhead no warranty.
  • Q Are you factory?

    A Yes,Our factory name is Hangzhou Yulan Technology Co.Ltd. 
    Hangzhou Caiyue Tubang Technology Co.Ltd is our Sales Company,same Boss
We CYTOPBON sell sublimation printers,Eco solvent printers, now own brands Suteng,Meiteng and CYTOPBON,We have 3 sales Department.We have over 20 engineers for after sale service all over the world.

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